If you still encounter the same error after trying the methods above, the best solution is to contact Microsoft support and report the error. To resolve the issue, you may want to change the email address of your public folder mailbox and use the email in the Microsoft Exchange AutoDiscover records. One of the reasons for the error is when the AutoDiscover cannot find the email address in the public folder mailbox. Method #4 – Match Email Address in the AutoDiscover Credit: CodeTwo If their names appear on the list, you can remove and add them again.Add the users that are not found in the member list.Look for the public folder in question.If the users are not members, you can easily add them using the steps below. Unfortunately, nonmembers of a Microsoft Exchange public folder can not have access to it. Method #3 – Make Sure the Users are Members of the Public Folder You can also create a new profile on the new computer and delete the ones from the previous pc. Some users say that they can fix the problem by using a different computer. Method #2 – Access Your Folders Using A Different Computer You can check the deleted items in your Office 365. Now, check if the folder you are trying to access is found in the result.Enter the command, Get-Mailbox -PublicFolder -SoftDeletedMailbox.Search for PowerShell and click the app to launch.First, make sure that the folder still exists. It is possible that you cannot access the folder because it was deleted. How to Fix Unable to Access Public Folders on Office 365 Credit: ChristopherTaverner Method #1 – Double Check the Folder If you have encountered the same problem, check out the solutions below on how to fix it on Outlook or OWA. Network problems are preventing connection to Microsoft Exchange”. When they try to click the public folders, they are blocked with the message, A lot of Office 365 or Microsoft 365 users are having trouble viewing or getting access to the public folders within their organization.
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